Program Manager

Employment type: Full-time
Work location: In office in Manchester, NH, with some hybrid days

Home For Butterflies is seeking a detail-oriented, organized and dependable Program Manager to oversee program and residential management services for a caseload of 10 to 15 individuals with developmental disabilities. The Program Manager is responsible for ensuring high-quality, person-centered services that support individual goals, health, safety and well-being.

This position involves coordinating with individuals, Home Care Providers, families, guardians, Area Agencies, healthcare professionals, behaviorists and other service providers to ensure effective service delivery, accurate documentation and compliance with applicable state regulations.

• Manage a caseload of 10 to 15 individuals, ensuring services align with Individual Service Agreements (ISAs), individual goals and state regulations.
• Monitor the quality of residential and support services provided by Home Care Providers.
• Conduct monthly site visits to review progress toward goals, assess living environments, identify concerns and ensure appropriate follow-up.
• Provide backup Program Manager coverage as needed to maintain continuity of services.
• Participate in individual-centered meetings, goal-setting and service planning.
• Maintain consistent communication with individuals, families, guardians, Area Agencies and service providers.
• Coordinate with behaviorists and healthcare professionals to support behavioral, medical and healthcare plans.
• Assist individuals with medical appointments, follow-up care and communication with healthcare providers.
• Complete and maintain accurate and timely documentation, including daily notes, progress reports, incident reports and other required records.
• Ensure timely reporting and compliance with applicable state regulations, certification requirements and agency policies.
• Support state inspections and implement corrective actions when necessary.
• Identify challenges, respond to urgent situations and coordinate appropriate solutions to support individual health and safety.
• Maintain professional working relationships with internal staff, external providers, families and other members of the support team.

• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail, particularly in documentation, scheduling and compliance.
• Ability to work independently and collaborate effectively with individuals, families, providers and agency staff.
• Strong problem-solving and decision-making skills.
• Ability to respond appropriately to emergencies and time-sensitive situations.
• Proficiency in Microsoft Office 365, including Word and Excel.
• Experience working with Area Agencies, case management, developmental disability services or a related field is preferred.
• Knowledge of New Hampshire developmental disability services and applicable state regulations is a plus.
• Commitment to maintaining confidentiality, professionalism and the dignity of individuals served.

Email your resume to career@homeforbutterflies.org with “Program Manager” in the subject line. We will review your application and contact you for an interview.